If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number or replacement. Please contact us if you are at all dissatisfied with your purchase: we want to ensure you enjoy your mate!
Fair Shipping Policy
Unlike some online venders, we do not charge handling fees. Yerba Mate is heavy, so can be more expensive to ship.
When Will My Order Ship? When Will It Arrive?
After your order is complete, our warehouse processes and ships it within one to two business days. Although infrequent, technical issues or required system updates can cause slight delays in shipping time. Shipping time also does NOT include: processing time, non-business days (weekends and holidays), nor the day that UPS or USPS receives the package. So, the first business day after receiving the package is considered Day 1 in shipping time. Remember that bad weather days can also cause unwanted delays. NOTE: All of this information is very important for expedited shipping! We offer UPS 3-Day Select and 2nd Day Air, and it's important to take into consideration all of the days NOT included in the delivery time before you decide to pay this higher cost. All UPS orders come with an automated e-mail from UPS providing a tracking number when they are shipped. You can use this number to find an estimated delivery time, and see where your package is.
Although Ma-tea.com is responsible for the content and packaging of your shipment, we are not responsible for delivery time once it leaves our hands. We are happy to do everything we can to help locate lost or delayed shipments and will make sure to help resolve any shipping issues to the best of our abilities.
Note: Please note that we offer a refund for products, but NOT for shipping charges. To best avoid this problem, please confirm the address that you enter into our system. Do not hesitate to send us an email with any special international comments or questions to ensure proper delivery. Please also note that the customer is responsible for any customs fees that may be charged in their own country.
International orders are generally shipped within 72 hours.
If you have difficulty processing your international order, please Contact Us.
PO BOX Shipping restrictions
1. UPS does not ship to a PO Box, please choose a USPS shipping option or provide a street address.
How is my shipping rate determined?
Ma-tea.com is directly linked to both the UPS and USPS online calculators. When you preview your shipping rates, the system automatically sends your zip code and the weight of your products to UPS and USPS to request actual shipping rates. That is all we charge you, Ma-tea.com does not increase the calculated shipping charge or add a handling fee.